Frequently Asked Questions

What is a virtual assistant?

A virtual assistant (“VA”), also referred to as a personal virtual assistant or online personal assistant, is a small business entrepreneur who provides personal, administrative and/or secretarial assistance to clients from a home office.  Clients are able to customize their services to meet their specific needs. Services range from answering phones and emails to making travel arrangements to typing pleadings, contracts and motions.  VAs usually work for other small businesses, including law firms, remodeling firms, local entertainment personalities and other entrepreneurs.

Why hire a VA?

As with most small businesses, there comes a time when it is more productive to spend time finding new customers, networking and servicing existing clients.  The administrative work becomes cumbersome.  A VA can take care of the administrative tasks, thus freeing up the owner’s time.

What are the advantages of using a VA?

Using a dependable VA allows you to utilize your time more efficiently, focus on your client work and save money.  A VA handles administrative tasks for your small business giving you time to pursue profit-generating opportunities.  A VA saves your business money by not having to pay for employee-related taxes, healthcare benefits, training, office space, sick time, vacation or down time, or office equipment.  Finally, you only pay a VA when you need her services.

How do I communicate with you?

You may communicate with me in whatever form is the most efficient for you, including:


Telephone:  214-799-1416,

Skype, ruthieabby9

FEDEX at Superstar Support, LLC, 838 Ridge Road West, Rockwall, Texas  75087; or

UPS at Superstar Support, LLC, 838 Ridge Road West, Rockwall, Texas  75087

Contact me.

How do I get my work to you?

You may email, fax, or FedEx/UPS your work to me.

How will I know you received my work?

Once your work has been received, an acknowledgment email will be sent to you.

How will I receive my completed work?

I will send your work to you via email, fax, overnight delivery services, or U.S. mail.  If you want your work on a CD, I will send you a CD.  Applicable fees and expenses will be billed to you if U.S. mail or overnight delivery services are requested.

Is our information safe?

Yes, I never share your information with anyone at any time.

What is the turnaround time to answer a question?

Your question will be answered within 24-48 hours, and most of the time sooner than that.

Do you have a blog?

Yes, I have a blog and there you will find tips to help you build your business.  Please visit my blog page — your comments are welcome.

How do you charge?

My regular rate is $45 an hour.  There are also expedited rates and weekend rates.  If you need transcription work, it is billed at .1 cent per word.  Project rates are available upon request.  Please visit the rates page for more information on rates.  You are billed only for the amount of time actually worked.  If you are interested in more information about rates, contact me to schedule your free 20 minute consultation.

Do you have special rates or packages available?

If you are interested in a project rate, please take advantage of the free 20-minute consultation offered to discuss.

Do you accept credit cards?

You may pay with a credit card through PayPal, using the link on the rates page.

Do you accept checks?


What are your payment policies?

A 50% deposit and a signed Client Agreement is required before work can begin. The balance will be billed to you monthly.  Please contact me to schedule your free 20-minute consultation to discuss policies for project rates.

How often do you bill?

Invoices are prepared once a month.

How do I cancel your services?

Simply send an email telling me you are canceling services and a final invoice will be sent to you immediately.

Do you have any other questions?  I will be happy to answer any other questions you might have.  Please contact me.